✈ FREE SHIPPING ON EUROPE FROM 150€ ✈

Shipping and Delivery Policies

  1. Shipping & Delivery
    1.1. Porttable, Produtos Alimentares, Lda. Cannot be held responsible for delays in the delivery of orders during festive seasons (Sales, Carnival, Easter, Christmas, New Year) and the customer should, as a precaution, send an email to geral @ porttable. en to confirm that it will be delivered within the deadline stipulated on the website, www.arribasdodouro.com
    1.2. Products will be delivered on business days, between 9am to 6pm. This service does not include scheduling or appointment options, so the delivery of the order will be made without prior contact by the carrier.
    1.3. A delivery is considered effected or a product is considered delivered with the signature of the delivery receipt at the address indicated by the consumer
    1.4. Payment by "Referência Multibanco" may take between 5 to 7 days to be received, and only after confirmation of payment will the shipment be processed.
    1.5. Porttable, Produtos Alimentares, Lda. Cannot be held responsible for non-compliance, or delays in the fulfillment, of the delivery deadlines due to a force majeure event, that is, an event, act or omission, beyond its control.
    1.6. Porttable, Produtos Alimentares, Lda. Is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages.
    1.7. It is the customers' responsibility to seize the respective orders, as well as to pay customs fees, if any.
    1.8. In case of return of the products, Porttable, Produtos Alimentares, Lda. Will refund only the respective amount. In case of doubt, the customer can contact Porttable, Produtos Alimentares, Lda. Before ordering.
    1.9. Porttable, Produtos Alimentares, Lda. Has contracted services with specialized carriers for the purpose of deliveries in Portugal, Europe and most countries in the world. Every effort is made to meet the shipping and delivery deadlines, however it should be noted that the possible delays in deliveries may be alien to Porttable, Produtos Alimentares, Lda., It is not possible, in these cases, to guarantee exact delivery times.
    1.10. After the orders are dispatched, the information for monitoring the shipment will be available in the account of the customers who have placed the order with registration and a notification is also sent via e-mail with the information of the link for monitoring the shipment for all registered customers and not registered. If for any reason the customer does not receive the shipping confirmation, he is asked to contact Porttable, Produtos Alimentares, Lda. By e-mail: geral@porttable.pt or by telephone so that all information is sent again available about shipping the order.
    1.11. After the notification of dispatch, customers must follow the status of the shipment through the link provided by Porttable, Produtos Alimentares, Lda., So that they are aware of the state of progress until the time of delivery of the order, since Porttable, Produtos Alimentares, Lda. Does not notify each change of shipping status.
    1.12. Inspection at the time of delivery
    1.12.1. All products sent by Porttable, Produtos Alimentares, Lda. Must be checked upon delivery.
    1.12.2. If the customer finds that the order is damaged, he must immediately return it to the transport company, duly justify the reason for the return on the carrier's delivery note and immediately notify Porttable, Produtos Alimentares, Lda. Via e- mail: geral@porttable.pt.
    1.12.3. Porttable, Produtos Alimentares, Lda. Will refund the amounts paid for the order and shipping as soon as the warehouse receives and completes the return process.
  2. Non-receipt of order
    2.1. In the event of an unsuccessful delivery attempt by the transport company due to absence, a notice will be left in the customer's mailbox with the carrier's directions.
    2.2. If for any reason the customer is unable to receive the order or pick it up at the location indicated by the carrier, he should contact Porttable, Produtos Alimentares, Lda. So that together with this the most appropriate solution can be found.
    2.3. Any claim for non-receipt of an order must be made within a maximum period of 15 days from the date of placing the order. At the end of this period, Porttable, Produtos Alimentares, Lda. Cannot be held responsible for its loss.
  3. Cancellation
    3.1. Under the terms of the legislation in force, Porttable, Produtos Alimentares, Lda. Recognizes to all its customers the right to terminate the contracts entered into with it, allowing them to return the products within 14 (fourteen) days.
    3.2. Order cancellation before shipping
    3.2.1. The customer can cancel the order, as long as it has not yet been shipped.

Returns

  1. Return of products due to withdrawal
    1.1. If for any reason you are not satisfied with the products, you can return them within 15 calendar days after receipt, provided that
    the product is in perfect condition, and if applicable with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice, and provided that this is not shown by any means or tampered with
  2. Return of defective products
    2.1. The customer has the right to return the delivered products if they are found to be defective. If this is confirmed by the specialized team of Porttable, Produtos Alimentares, Lda. The product will be exchanged or returned without any cost to the customer.
    2.2. The return can be made within 15 calendar days after receiving the order.
    2.3. Porttable, Produtos Alimentares, Lda. Is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or causes of force majeure.
    2.4. Once the goods are received at the Porttable, Produtos Alimentares, Lda. Facilities and after validating the status of the goods, the value will be returned according to the payment method made by the customer.
  3. Prices
    1.1. Under Portuguese legislation, all prices shown in the online store of Porttable, Produtos Alimentares, Lda. Include the respective VAT rates in force.
    1.2. Shipping charges are applied per order.
    1.3. The exact price of the shipping fee will depend on the country where your order will be delivered and the weight of the same. For additional information on shipping rates by country, please consult Porttable, Produtos Alimentares, Lda. By email geral@porttable.pt
    1.4. Shipping can be done free of charge (to Mainland Portugal) for orders that exceed the minimum value defined on the website.
    1.5. Shipping to Madeira and the Azores will cost approximately € 25 per shipment weighing up to 30kg, above that, please contact geral@porttable.pt
    1.6. If the minimum value is not reached, the cost will depend on the weight and volume of approximately 8 € up to 10kg for mainland Portugal
    1.7. Prices are presented in euros, so you should take into account that there may be a difference in price with regard to transport costs depending on the country of delivery of the order.
    1.8. The total price specified in the final checkout menu includes taxes and shipping costs.
    1.9. Prices fixed at the time of order confirmation. You must pay only the exact amount specified in the order confirmation and you must make individual payments for each order.
    1.10. Price changes
    1.10.1. The prices of the products presented on the website are subject to change. Porttable, Produtos Alimentares, Lda. Reserves the right to change prices without prior notice.
    1.11. Price errors
    1.11.1. Some products may have an inaccurate price, which is why Porttable, Produtos Alimentares, Lda. Checks prices whenever processing orders.
    1.11.2. Please note that even though the website is updated with extreme care, it is possible that the price information on the website contains errors, so the prices shown are merely indicative and do not constitute a contractual proposal.
    1.11.3.If the effective price of the product is lower than the advertised price, Porttable, Produtos Alimentares, Lda. Will refund the difference.
    1.11.4. If the price is higher, Porttable, Produtos Alimentares, Lda. Will inform the customer of this situation, by email, and will wait, for a period of 15 calendar days, from the date the email was sent. , your decision to accept the new price or cancel your order.